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RETURN AND WARRANTY POLICY

1. Conditions for return

Customers need to check the condition of the goods and can exchange/return the goods immediately at the time of delivery/receipt in the following cases:
• The goods are not of the correct type or model in the order placed or as on the website at the time of ordering.
• Insufficient quantity, not complete set as in the order.
• The external condition is affected such as torn packaging, peeling, broken, etc.
Customers are responsible for presenting relevant documents proving the above deficiencies to complete the return/exchange of goods.

2. Regulations on notification time and sending of returned products
• Time for notification of return: within 48 hours from receipt of the product in case the product is missing accessories, gifts or broken.
• Time for sending and returning the product: within 24 hours from receipt of the return notification.
• Product return location: Customers can bring the product directly to our office/store or contact the store for support. In case you have any comments/complaints related to product quality, please contact our customer service hotline.
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Company infomation: 

MEKONG DELTA AGRICULTURAL EXPORT IMPORT COMPANY LIMITED
Tax code: 0316963409
Issued on September 28, 2021 at the Department of Planning and Investment of Ho Chi Minh City

Representative Office: 154/1C Nguyen Phuc Chu, Ward 15, Tan Binh District, Ho Chi Minh City, Vietnam

Factory: Hoa Binh Hamlet, My Hoa Commune, Ba Tri District, Ben Tre Province , Ben Tre City, Vietnam

Contact:

Mail:info@cocomeko.vn-nga@cocomeko.vn
Hotline/zalo: +842838105138 - +84346493939
Viber/WhatsApp/Wechat: +84909 544 839

Working hours:

Monday - Friday : 08:00 am - 05:30 pm
Saturday               : 08:00 am - 12:00 pm

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